Refund policy
We pride ourselves on the quality of leather and workmanship of our leather belts and want you to be completely satisfied with your purchase.
If your order arrives damaged or faulty, we’ll gladly accept a return of your unused items within 14 business days from when your order arrives. Please get in touch with us via email at gidday@aussiebelts.com.au if you intend on returning your order before you send it back, and within 7 days of receiving your order. If the item is faulty, please provide specific details and images.
HOW DO I RETURN AN ITEM?
- Request your return by emailing us at gidday@aussiebelts.com.au within 7 days of receiving your order.
- Please include your order number and which item(s) you would like to exchange/refund and the reason you are returning them along with photos if possible.
- Package the item you are returning carefully (in the packaging it arrived in is fine) and securely so as to not crease or damage it in transit. It must return to us in its original condition.
Aussie Belts cannot be responsible for your return parcel, so please ensure you can track it to make sure we receive it.
Once your return arrives with us, please allow 10 business days for your refund to be processed.
We will credit your original method of payment.
You will be notified by email once finalised.
EXCHANGES
We DO NOT offer exchanges on online purchases, but of course you are welcome to return a full priced item for a refund and place a new order for your preferred piece once we’ve refunded you.
Aussie Belts is not responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it fully tracked for peace of mind.
FAULTY POLICY
Every product we send out is initially quality controlled, however if you have received a product with a fault we will happily replace it or refund the cost as long as it has been returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a fault.